Frequently Asked Questions

Yes. Through proactive monitoring, preventive maintenance, reliable backup, network optimization and fast technical support, we help businesses reduce unexpected IT downtime.

Yes. We can perform an IT infrastructure and security assessment to identify vulnerabilities, outdated equipment, configuration problems, backup weaknesses and potential points of failure.

Yes. We can provide specialized services, project-based support, second-opinion assessments or specific solutions such as networking, cybersecurity, CCTV, VoIP, backup and infrastructure upgrades.

Our support team can troubleshoot the issue, identify the root cause and work toward restoring critical services as quickly as possible. We can also design redundancy and disaster-recovery solutions to reduce the impact of future failures.

Yes. We can manage individual IT projects or provide a broader technology partnership covering IT support, infrastructure, cybersecurity, networking, cloud, backup, communications and physical security systems.

ALJOUDA & ALTAMAYEZ (J&T Information Technology) provides complete IT solutions for businesses, including IT infrastructure, network design and installation, cybersecurity, servers, cloud solutions, backup and disaster recovery, WiFi, CCTV, access control, IP telephony, 3CX, structured cabling, IT support and AMC services.

Yes. Our managed IT services can cover your network, servers, firewall, computers, WiFi, backup, cybersecurity and business applications. We proactively monitor your infrastructure and resolve issues before they become major business problems.

An IT Annual Maintenance Contract (AMC) provides your business with ongoing technical support, preventive maintenance, troubleshooting and system monitoring. An AMC helps reduce downtime, control IT costs and keep your infrastructure reliable.

Yes. We provide emergency IT support for critical issues such as network failure, server problems, internet outages, firewall issues, email problems, backup failures and business-critical system downtime.

Yes. Where appropriate, our technicians can provide remote troubleshooting, system monitoring, configuration and technical support, reducing response times for many common IT problems.

Response time depends on the support agreement, severity of the issue and required onsite assistance. AMC and managed-service customers can receive defined response and escalation procedures according to their agreement.

Yes. Our solutions can be tailored for SMEs, clinics, offices, retail companies, warehouses and multi-branch businesses. You can use us for individual projects, ongoing support or a complete managed IT service.

Yes. We can assess your current equipment and determine what should be kept, upgraded, reconfigured or replaced. Our goal is to provide the most practical solution rather than replacing equipment unnecessarily.

Yes. We can review your requirements and recommend the appropriate hardware, software, network architecture and security solutions before you make an investment.

Simply contact our team and tell us about your business, location, requirements and current IT challenges. We can arrange a consultation or site assessment and recommend the most suitable solution. Call +971 04 340 5300 or email info@jnt-tech.ae.

There is no single price because every business has different requirements. We can assess your number of users, locations, existing infrastructure, security requirements and business applications and provide a tailored quotation.

Yes. We provide end-to-end office IT setup, from network cabling and WiFi to firewalls, switches, servers, computers, printers, CCTV, access control, IP phones and cloud services. We can design and implement your complete IT infrastructure from the ground up.

Yes. We can perform a complete network assessment and site survey to identify bottlenecks, poor cabling, outdated switches, WiFi coverage problems, configuration issues and security weaknesses. We then provide a practical improvement plan.

Yes. We design professional WiFi solutions based on your building layout, number of users, applications and coverage requirements. We can provide enterprise wireless access points, WiFi 6/6E/7, guest networks, secure corporate WiFi and centralized management.

Yes. We can securely connect multiple offices and branches using site-to-site VPN, SD-WAN and other secure networking technologies, allowing employees to access shared applications, servers and services across locations.

Yes. We provide professional structured cabling for data, voice, WiFi, CCTV and other IT systems, including cable installation, patch panels, racks, labeling, testing and documentation.

Yes. For projects such as networks, WiFi, CCTV, structured cabling and office IT infrastructure, a site survey can help us understand the physical environment and design a more accurate solution.

Yes. We specialize in designing and supporting multi-branch IT environments, including centralized networking, VPN, firewalls, WiFi, VoIP, CCTV, backup, monitoring and security.

Absolutely. We design and implement secure networks using firewalls, VLANs, access control, endpoint security, secure WiFi, VPNs, network segmentation and monitoring to protect your business from unauthorized access and cyber threats.

Yes. We install, configure and maintain business firewalls, including VPN, internet failover, security policies, VLANs, application control, web filtering, traffic management and monitoring.

Yes. Our cybersecurity solutions can include firewall protection, endpoint security, secure email, network segmentation, access control, backup protection, VPN, monitoring and security assessments.

Yes. We can implement secure remote-access solutions including VPN, multi-factor authentication, endpoint protection, secure cloud services and access policies to help employees work securely from outside the office.

Yes. Our IT assessment can review your network, firewall, switches, WiFi, servers, backup, cybersecurity, cabling and overall IT architecture. We provide recommendations prioritized by risk, performance and business impact.

Yes. We help businesses move suitable services to the cloud and manage cloud storage, Microsoft 365, email, cloud backup, remote access, collaboration platforms and cloud-based business applications.

A reliable data protection strategy should include automated backups, secure storage, access control, redundancy and disaster recovery. We can design a backup solution for servers, computers, Microsoft 365 and business data.

Yes. We design and implement NAS solutions using platforms such as Synology and other enterprise storage technologies for centralized storage, file sharing, backup, synchronization, remote access and data protection.

We can design a backup and disaster recovery solution to minimize data loss and downtime. The exact recovery options depend on your existing infrastructure, backup strategy and the type of failure.

Yes. We provide professional CCTV design, installation, configuration, storage, remote viewing and maintenance for offices, warehouses, clinics, shops and commercial properties.

Yes. We can help businesses plan and implement CCTV systems according to applicable SIRA requirements, including suitable cameras, recording systems, storage, UPS and related infrastructure. Compliance requirements depend on the specific property and project.

Yes. We provide door access control, biometric systems, RFID/card access, attendance systems and integration with business security infrastructure.

Yes. We provide modern IP-PBX and VoIP solutions, including 3CX and other business communication platforms. These solutions can support extensions, IVR, call queues, recording, remote users, mobile applications and branch-to-branch communication.

Yes. We can assess your existing PBX and migrate your business to 3CX or another suitable IP-PBX solution while planning the transition to minimize disruption to your business.

Yes. We can connect multiple branches through secure network connectivity and SIP/VoIP technologies, allowing employees to call between branches using internal extensions and share centralized communication services where appropriate.

We provide a single technology partner for all your business IT requirements. From infrastructure and networking to cybersecurity, cloud, backup, CCTV, VoIP and ongoing support, we help businesses across Dubai and the UAE build reliable, secure and scalable IT environments.

Yes. We can design the complete technology infrastructure based on your office size, number of employees, applications, security requirements and future growth.